Frequently Asked Questions

Where are your products shipped from?


All of our products are shipped from Lausanne, Switzerland.




Do you ship internationally?


Currently, we do not ship internationally but we will soon be working on expanding our reach.




I placed an order. When will my products arrive?


Once an order is placed, our team will make sure to ship your products out as soon as possible. Once you have been informed via email that your package is on its way to you, you should be receiving it within 2 working days. If you do not receive it within this time frame, please contact us by email at contact@freespiritsroam.com.




How do you ship my order?


All products are shipped via the Swiss Post.




Do you accept returns?


We do not accept returns at this time. However, in the unlikely event that the products do not match the order you placed, we will send the right products at no additional cost to you.





© 2020 by Rusu Enterprises

Switzerland